RETURN AND REFUND POLICY



FAQ’S*

Refund Eligibility
Refund requests must be submitted within 24 hours of receiving your order. Refunds or replacements are only available if the product arrives damaged, defective, or if you received the wrong item.

Method of Refund
Approved refunds will be issued to the original payment method used for the purchase.

Returns
Because coffee is a perishable food product, we do not accept returns. We cannot issue refunds or exchanges based on taste preferences, brewing preferences, or personal preference.

How to Request a Refund
To request a refund or report an issue, please contact us within 24 hours of delivery by:

Please include your order number, a brief description of the issue, and clear photos of the damaged or defective product, the packaging (if applicable), and the shipping box if damage occurred during transit. Photo documentation is required for all claims involving damaged or defective items.

Shipping
Once an order has been shipped, Momentto Coffee Co. is not responsible for delays, lost packages, or damage caused by the shipping carrier. However, we value our customers and will do our best to assist you in working with the carrier and help resolve any shipping-related issues whenever possible.

Return Shipping & Fees
Since returns are not accepted, there are no return shipping costs or restocking fees.